Question 1

Are your products fumigated?

Accepted Answer

Yes, our furniture undergoes a comprehensive fumigation process. Legally, we are required to fumigate the container on the day of packing it, ensuring that the shipment is free from any potential pests or insects. Additionally, our commitment to quality and safety extends to the very beginning of the manufacturing process. Before we even begin crafting our furniture, the wood is meticulously submerged in an insecticide solution. We are proud to hold fumigation certificates from authorized companies that have been approved by the Indonesian government. This certification underscores our dedication to providing you with the highest standard of quality and safety in our products.

Question 2

Is your wood legally sourced?

Accepted Answer

Yes, all of our wood is V-legal verified in Indonesia and comes through channels approved by the government. This verification ensures that our wood is sourced in compliance with legal and sustainable forestry practices.

Question 3

How long does manufacturing take?

Accepted Answer

The timeline can vary depending on when the order was placed and the quantity ordered. Our products are crafted especially for you and can be customized. Manufacturing typically takes 3-8 weeks. Please note that these timeframes are estimates, and the actual duration may vary based on specific factors.

Question 4

Can I book my own container/freight?

Accepted Answer

Yes, you are certainly free to book your own freight company for shipping. However, it's important to note that our prices are very competitive, and it might be challenging to find a better rate elsewhere. More importantly, we strongly recommend using our preferred cargo company for the collection and packing of your order. We have spent several years refining our packing processes to minimize the risk of moisture damage and breakages. Our experienced team is directly involved in overseeing the packing process, ensuring high standards are maintained. They remain on standby throughout the packing day to meticulously document the process and provide expert guidance to the cargo team. This attention to detail in packing is crucial for the safe and secure transportation of your order.

Question 5

Do you custom manufacture?

Accepted Answer

Yes, we offer custom manufacturing services. Simply send us your design, and we will provide you with a quote based on your specific requirements and specifications.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally, but exclusively for full container loads. For wholesale purchases or furnishing needs for lodges, hotels, and restaurants, we invite you to explore our dedicated platform at www.eightdegreessouthexport.com. This platform is designed to accommodate bulk orders and container loads. For personalized guidance, you can connect with Jodi at jodi@eightdegreessouth.com. Please keep in mind that our wholesale and bulk purchase options are specifically tailored to clients experienced in the import and export of goods on a larger scale.

Question 7

Can Rattan furniture be left outside?

Accepted Answer

While Rattan furniture can be used outdoors, it is not recommended to leave it exposed to rain, snow, or full sun without protection. Prolonged exposure to harsh weather conditions can damage the material and reduce its lifespan. To ensure the longevity of your Rattan furniture, it is advisable to use covers or place the furniture in a sheltered area when not in use. This will help maintain its quality and appearance over time.

Question 8

Can reclaimed teak furniture be left outside?

Accepted Answer

Reclaimed teak is naturally resistant to decay, insects, and moisture due to the wood's natural oils and silica content, making it suitable for outdoor use. However, exposure to harsh sun and rain may lead to weathering and fading. To maintain the wood's original appearance, it's recommended to regularly clean and treat reclaimed teak furniture with teak oil or a suitable wood finish. Providing shelter or using covers can significantly extend the lifespan and appearance of the furniture. If you live in an area with harsh winters, consider storing the furniture indoors or in a sheltered area during the colder months.

Question 9

What is Suar?

Accepted Answer

Suar wood, often referred to as rain tree wood or monkey pod wood, is a type of hardwood native to Southeast Asia, including Indonesia. The Suar tree (Albizia saman) is a large tropical tree known for its expansive canopy, providing ample shade in the regions where it grows. Suar wood is celebrated for its distinctive and irregular grain patterns, rich earthy tones, and striking natural beauty. It often features a blend of light and dark brown hues, giving it a captivating, organic appearance. Suar wood is considered a sustainable choice, typically sourced from responsibly managed plantations or forests. It is known for its durability and resistance to environmental factors, making it a robust choice for furniture. Suar wood is often used to create large, solid wood slabs that retain the natural, irregular shape of the tree trunk, making each piece unique.

Question 10

Where does your new Teak come from?

Accepted Answer

Teak (Tectona grandis) is native to South and Southeast Asia, and it grows naturally in several countries in the region, including Indonesia. In Indonesia, teak is primarily sourced from various islands and regions, with the island of Java being one of the most significant teak-producing areas. Other key regions include Central Kalimantan (Borneo), East Kalimantan (Borneo), North Sumatra, and Yogyakarta. Teak is highly valued for its durability, natural resistance to decay and insects, and the distinctive color and grain of the wood. In Indonesia, teak is often cultivated in teak plantations, where it is carefully managed to ensure sustainable harvesting and replanting practices.

Question 11

Where is your store?

Accepted Answer

While our manufacturing magic happens in Indonesia, our Cape Town space is the heart of our operations, where you can feel the quality of our work and verify the authenticity of our business. Visit us to experience the essence of our brand and start the conversation about your next project.

Question 12

What is Terrazzo?

Accepted Answer

Terrazzo in Indonesia, as elsewhere, is primarily made from a blend of aggregates, which can include marble, granite, quartz, or glass chips, combined with a binding material, commonly cement or epoxy resin. This mixture is then polished to create the characteristic smooth, colorful surface that terrazzo is known for.

Question 13

Do you offer a guarantee against damages which occur during shipping?

Accepted Answer

We take pride in offering handcrafted furniture, each piece uniquely made with the highest level of craftsmanship. Due to the inherent nature of handmade products, there may be slight variations in each item, which are part of the charm and uniqueness of artisanal craftsmanship. Despite our rigorous packing standards designed to protect your purchase during transit, we must inform our clients of the inherent risks associated with shipping, especially over long distances and through varying climates. Changes in humidity during the shipping process can potentially affect our products. In some rare instances, this could lead to the development of mold or other forms of damage, particularly during the offloading process in the destination country. While we strive to ensure the highest quality and safe delivery of your order, Eight Degrees South cannot be held liable for changes in product condition caused by fluctuations in environmental conditions during shipping. As such, we are unable to offer refunds or replacements for damages that occur in transit due to these natural and uncontrollable factors. We encourage our clients to consider purchasing shipping insurance to safeguard against potential transit-related damages. Our team is committed to providing you with the necessary guidance and support in selecting the appropriate insurance for your shipment.

Frequently asked questions